PERSONAL DATA POLICY

In order to enter into an agreement with us via the website, you must register with the following personal information:

 

- Name

- Address

- Telephone number

- Email address

 

We register your personal information for the purpose of delivering the goods to you.

The personal data is registered with Kuffert Kompagniet and stored for 5 years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens with your express consent, so that you are informed about exactly what information is collected and why.

The director and data controllers of Kuffert Kompagniet have access to the information registered about you.

The data controller at www.kuffertkompagniet.dk is Lene Bachmann.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

 

No personally sensitive information is recorded.

 

Data you send in connection with purchases paid for with a credit card is encrypted (SSL), and therefore only Shopify Payments can read it. Neither www.kuffertkompagniet.dk nor others have the ability to read the data.

As a registered user with Kuffert Kompagniet, you always have the right to object to the registration and you have the right to access what information is registered about you. You have these rights according to the Danish Personal Data Act and inquiries in this regard should be directed to Kuffert Kompagniet via e-mail: info@kuffertkompagniet.dk

 

Cookies

Cookies are used on www.kuffertkompagniet.dk for the purpose of optimizing the website and its functionalities, and thus making the visit as easy as possible for you.

You can always delete cookies from your computer. This can be done, for example, in the following way: In Firefox version 59.xx, cookies are deleted under the menu "Settings" -> "Privacy and Security" -> "Remove individual cookies".

 

Log statistics

The website www.kuffertkompagniet.dk does not use log statistics or traffic analysis of the users on the website.

  

BUSINESS TERMS AND CONDITIONS

Terms of sale and delivery

 

At www.kuffertkompagniet.dk you can only order goods via our website. If you have any inquiries about goods that are not on the site, you are always more than welcome to contact us. for example by phone 70205432, Facebook or by email: info@kuffertkompagniet.dk

When you shop with www.kuffertkompagniet.dk, agreements are made in Danish.

It is not possible to view previous orders. If you would like to receive a new copy of your order confirmation, please send an email to: info@kuffertkompagniet.dk

The website is updated continuously.

 

PRICES

All prices include 25% VAT (on the order confirmation) and other taxes. Prices are current prices and in Danish kroner.

The prices are only valid within the borders of Denmark, excluding the Faroe Islands and Greenland.

Any trade with foreign countries, both within and outside the EU, takes place only after prior agreement. The freight abroad depends on where the goods are to be sent and is agreed upon from time to time.

 

Reservations are made for printing errors, tax and currency changes.

 

HOW TO SHOP WITH US

To make a purchase on kuffertkompagniet.dk, you must go through 5 steps.

1. Find the item(s) you want and add them to the shopping cart, then proceed to checkout.
2. Enter your personal information.
3. Select shipping/payment method.
4. Accept our terms and conditions.
5. Check that all information is correct and approve the purchase.

PAYMENT

At www.kuffertkompagniet.dk you can pay with:

Dankort

VISA/Dankort

Mastercard

Apple Pay

Google Pay

There is no payment fee when paying at www.kuffertkompagniet.dk.

If you pay with a payment card, you are always protected against misuse. You have the option to reject a payment when you receive your payment summary. You have no deductible in the event that your card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system. This means you are better protected than in the physical world, where you have a deductible of DKK 1,200 when your Dankort is misused using the PIN code.

Data you send in connection with purchases paid for with a credit card is encrypted (SSL), and therefore only Shopify Payments can read it. Neither www.kuffertkompagniet.dk nor others have the ability to read the data.

The amount for the goods will only be deducted when the goods are shipped from www.kuffertkompagniet.dk. A larger amount can never be deducted than what you have approved at the time of purchase.

We do not ship items by cash on delivery. If you feel unsafe paying with a credit card online, please contact KUFFERT KOMPAGNIET by phone +45 70205432.

 

FREIGHT

There is a charge for shipping your item. The shipping fee depends on the weight and size of the item.

Here you can see what it costs to have goods delivered in Denmark:

Purchase under 500 kr. – Shipping of 110 kr.

Purchase over 500 kr. – Free shipping

 

Call for prices abroad.

              

Kuffert Kompagniet uses GLS Danmark as its carrier. GLS distributes packages to businesses in Denmark, Europe and beyond Europe's borders. GLS delivers to private individuals via a nationwide network of Parcel Shops. If you would like a different delivery method, please inform us by telephone.

DELIVERY

kuffertkompagniet.dk typically delivers within 1-3 business days, however, the delivery time for special spare parts and products may be longer.

 

Reservations are made for sold-out items and delayed delivery times at Kuffertkompagniet.dk.

 

RIGHT OF COMPLAINT

As a customer at www.kuffertkompagniet.dk, you of course have the right to complain about a product that has defects or deficiencies that were present when the product was sold. The right to complain is valid for 24 months and includes manufacturing and material defects.

Complaints must be made within a reasonable time after you have discovered the defect in the goods. If a complaint is made within two months of the defect being discovered, the complaint will always be timely. Therefore, be careful to inspect your goods upon receipt.

Please note that we do not accept packages sent by cash on delivery.

If it is a complaint, please send complete information with a description of the error to facilitate the processing. Attach a copy of the invoice / order confirmation and your contact information.

As a consumer, you have a two-year right of complaint, which means that you can either have the product repaired, exchanged, your money back or a discount on the price, depending on the specific situation. This of course requires that the complaint is justified.

Always remember to return the item in proper packaging and get a receipt for shipping so that we can reimburse you for your costs.

We recommend that you use GLS when returning the item and that the item is sent as parcel post. This way, it is possible to track the package in GLS's system and this removes any doubt as to whether the item has been delivered to Kuffert Kompagniet. The item can also be delivered directly to Kuffert Kompagniet, Bakkegårdsvej 406, 3050 Humlebæk or our other address, Copenhagen Luggage, Vesterbrogade 6D 1620 Copenhagen V.

 

Any refund of amounts will be made by bank transfer to the customer listed on the invoice.

RIGHT OF CANCELLATION - 14 day cancellation period

IF YOU REGRET YOUR PURCHASE, YOU ALWAYS HAVE A 14-DAY RIGHT OF CANCEL FROM THE DAY YOU RECEIVE THE GOODS. THE RIGHT OF CANCEL APPLIES TO EVERYTHING ORDERED VIA THE PHONE OR THE INTERNET AT WWW.COPENHAGENLUGGAGE.DK

THE RIGHT OF WITHDRAWAL CAN ONLY BE EXERCISED IF THE GOODS ARE RETURNED IN SUBSTANTIALLY THE SAME CONDITION AND QUANTITY. THE RIGHT OF WITHDRAWAL WILL VOID IF YOU USE THE GOODS IN A WAY THAT OBVIOUSLY REDUCES THE SALES VALUE OF THE GOODS.

IF YOU REGRET, YOU CAN:

- REFUSED TO RECEIVE THE GOODS

- RETURN THE GOODS TO KUFFERT KOMPAGNIET, BAKKEGÅRDSVEJ 406, 3050 HUMLEBÄK. THE GOODS CAN BE RETURNED BY PERSONAL CONTACT IN OUR STORES OR TO THE GOODS RETURN ADDRESS.

IF YOU REFUSE TO ACCEPT THE GOODS, WE WILL RETURN THE GOODS - AND YOU WILL BE CREDIT FOR THE AMOUNT. THE MONEY WILL BE DEPOSITED AS A CREDIT IN YOUR ACCOUNT WITH US, AND YOU MUST CONTACT US TO INDICATE AN ACCOUNT TO WHICH WE CAN TRANSFER THE AMOUNT. IT IS IMPORTANT THAT WE ARE INFORMED OF YOUR REGISTRATION NUMBER AND ACCOUNT NUMBER IN ORDER TO BE ABLE TO TRANSFER THE MONEY TO YOU.

IF YOU RETURN THE GOODS, THIS WILL BE AT YOUR OWN EXPENSE.

 

GOODS RETURN

RETURNS MUST BE MADE TO THE ADDRESS:

SUITCASE COMPANY WEBSHOP

BAKKEGÅRDSVEJ 406, 3050 HUMLEBÄK

PLEASE NOTE THAT WE DO NOT ACCEPT PACKAGES SENT ON DEMAND.

 

WE RESERVE RESERVATIONS FOR TYPING, PRICE AND IMAGE ERRORS.